Day’s Fleet has announced a partnership with Motor Assist, a specialist in incident management operated by AX, to improve its accident management operations.
The collaboration aims to enhance efficiency, reduce vehicle downtime, and maintain Day’s Fleet’s commitment to providing personalised customer service, the group said in a press release.
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This partnership builds on a longstanding relationship with AX, ensuring that the professionalism and values of Day’s Fleet are reflected in the services delivered through Motor Assist.
Since introducing Motor Assist earlier this year, Day’s Fleet has bolstered its reputation for exceptional customer service — an essential element during what can be a stressful and disruptive time for drivers involved in accidents.
Motor Assist offers a range of services designed to streamline vehicle incident management. The expanded partnership now includes a comprehensive, end-to-end accident management solution, which covers claim handling, repair coordination, and real-time updates for both Day’s Fleet staff and its customers.
The programme is set to double the number of vehicles receiving Motor Assist’s support by early 2025. Progress is already evident, with more vehicles being added, enabling a growing number of drivers to benefit from swift claim responses and seamless service.
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By GlobalData“With thousands of vehicles under our management and a growing roster of corporate and private clients, we wanted to ensure that customer outcomes exceeded the high standards we had set ourselves,” said Caroline Lee, Operations Manager at Day’s Fleet.
Motor Assist’s modular solution allows Day’s Fleet to tailor the services it receives, with significant benefits already realised, including improved efficiency and enhanced customer experience.
Mark Young, Account Director at Motor Assist, emphasised the importance of understanding partner businesses: “In a complex sector such as accident and claims management, a thorough understanding of your partner’s business is absolutely essential. Our history with Day’s Fleet and shared ethos ensured a smooth integration, enabling their clients to benefit from a full accident management solution from the outset. Our aim was to ensure Day’s Fleet’s growth is supported rather than hindered by the demands of managing a large vehicle portfolio.”
A key feature of the service is non-fault replacement vehicle hire, allowing customers to quickly return to the road after an incident. Motor Assist also provides drivers with like-for-like replacement vehicles and support throughout the claims and repair process.
Caroline Lee highlighted the success of the onboarding process, stating:
“Integrating new services can be daunting, but Motor Assist ensured the implementation was seamless. From the outset, they worked closely with our sales and account management teams to integrate our customers into the service effectively.”
The partnership underscores Day’s Fleet’s dedication to delivering a superior experience for its customers, reinforcing its position as a leader in fleet management solutions.
