Close Brothers Motor Finance has looked to improve its digital offering with the launch of an updated website.
The new website is mobile optimised, and will host more detailed information on what dealers can expect from Close Brothers Motor Finance, and about the company itself.
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As part of a streamlined customer journey, enquiries for a specific branch will be immediately directed to the right place, further improving the company’s ability to respond swiftly to customers.
There is also a new careers area, allowing potential candidates to explore the company and its culture before applying for jobs.
Future developments include a dealer content hub, with information and insight to help dealers grow their businesses.
James Broadhead, chief executive officer of Close Brothers Motor Finance commented: “Service is at the heart of everything we do, and we want dealers to have the best possible customer experience working with us. Having improved our in-branch experience significantly at the beginning of the year, with centralised customer calls and improved dealer satisfaction, this website launch is the next step in our development”.
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By GlobalDataThe new site came less than a month after Close revealed its loan book grew 3% for the year to July 2017, to £1.76bn.
