All articles by Richard Irvine-Brown
Richard Irvine-Brown
Stoneacre in Doncaster commended by Ford
Ford Doncaster, part of the 29-site Stoneacre Motor Group, has won the Ford Chairman Award, based on research by the brand into the treatment of customers.
Consumer expectations and aftersales rise
Aftersales is seen as an increasingly important area of revenue by dealers while consumers would like more home comforts, such as Wi-Fi and good coffee, available in showrooms, say a pair of surveys from the Manheim Group.
Honda ramps up offers
The CR-Z, Insight and new CR-V have been added to Hondas second-quarter deals, available until 30 June, with offers on the Jazz and Civic also enhanced.
Manheim: Part-ex prices down in most segments
The average selling prices of cars from dealers was down by 2.50% month-on-month in May to £2,731, according to the latest Market Analysis from Manheim.
PCP bringing in Suzuki motorbike customers
Suzuki has recorded a bump in PCP sales on motorcycles, citing demonstrable affordability as the contributing factor.
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Recognition for Car Loan 4U 142% digital growth
Car finance broker Car Loan 4U has been ranked the 23rd fastest growing digital company in Europe, having seen 142% growth in unique visitors to its website in the past 12 months.
Hawes to take charge of SMMT
The Society of Motor Manufacturers and Traders has announced Michael Hawes will join as its next chief executive in the autumn.
PPI complaints up 140%, three-in-four FOS cases
The Financial Ombudsman Service handled 378,699 complaints regarding payment protection insurance in the year to the end of March 2013, a year-on-year rise of 140%.
GM vehicles now majority of GM finance business
Just over half of all loans and leases written by GM Financial in the US were on General Motors vehicles in the first quarter of 2013, up from 44.6% for the same period of the previous year.
Alfa £500 discount well received
Alfa Romeo has said its week-long promotion of an additional deposit contribution on the MiTo and Giulietta was well received.