Subprime finance and motor retail group ACF Car Finance has
nominated its Maidstone and Wolverhampton showrooms as regional
centres of excellence for staff training.
This follows an audit of customer satisfaction surveys carried
out on buyers of used cars from all the group’s dealerships.
Customers were asked a range of questions about their buying
experience including the provision and explanation of finance
during the sale. The audit included results from telephone surveys
and monitoring of customer comments left on ACF’s dedicated review
website.
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ACF’s sales and marketing director Norman Beaumont said: “The
fantastic feedback we get from customers served by Maidstone and
Wolverhampton means that our teams there have set the benchmark for
standards right across ACF Car Finance.
“For this reason, the dealerships will now become the central
training resource for employees who are starting out with the
company or undertaking career development courses.”
The Maidstone showroom located in Aylesford is now the company’s
South of England centre of excellence for staff training, while the
Wolverhampton dealership becomes the centre for the Midlands and
Northern England.
ACF Car Finance specialises in providing used cars and arranging
finance via its parent company, The Funding Corporation, for the
growing number of people with impaired credit records.
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